Privacy Policy
General Privacy Policy
Effective date: October 26, 2025
Last Updated: October 26, 2025
Traction Consulting & Therapy Privacy Policy
Contact:
Privacy Officer-Lansea Kaiser
lansea@tractionsk.ca
1. Purpose
Traction Consulting & Therapy is committed to protecting the privacy and confidentiality of the personal health information (“PHI”) and personal information (“PI”) we collect, use, disclose and retain in the course of providing occupational therapy and related services.
We comply with HIPA for PHI and PIPEDA (where applicable) for PI.
This policy describes how we handle information, and your rights in relation to your information.
2. Definitions
“Personal health information” or “PHI” means information about an individual’s physical or mental health, healthcare provision, or identification (e.g., name, health services number, address, date of birth) in the custody or control of a “trustee”.
“Personal information” or “PI” means any information about an identifiable individual that is not PHI.
“You”, “your” means the patient/client or individual whose information we collect.
3. Scope
This policy applies to all information collected by our clinic/practice in any format (paper, electronic, verbal) in the course of delivering our services.
4. Collection of Information
We collect only information necessary for the primary purpose of delivering occupational therapy services. This may include:
• Identification (name, date of birth, address, phone number)
• Health history, functional assessments, treatment plans, progress notes
• Billing and insurance information
• Contact information for family/support persons (when applicable)
• Information from or with other healthcare providers (with consent)
We collect this information either directly from you or from other healthcare providers with your consent.
5. Use and Disclosure
We use your information to assess your needs, develop and provide treatment plans, monitor progress, bill and manage services, and communicate with you and other relevant healthcare providers (with consent).
We will disclose information only as required or permitted by law (for example to regulatory bodies, as required by HIPA) or with your explicit consent.
We will not sell or rent your information to third parties for marketing purposes.
6. Consent
Your consent (express or implied) is required for most uses and disclosures of your PHI and PI. We may assume your consent in cases where you volunteer information for an obvious purpose.
You may withdraw your consent at any time in writing, subject to legal or contractual restrictions.
The primary purpose of collection is your benefit (treatment) — this is consistent with HIPA’s rules.
7. Access, Amendment & Requests
You have the right to access your PHI and request corrections/amendments to your information. If you believe your information is inaccurate or incomplete, please contact our Privacy Officer. We will respond as required under HIPA.
If you wish to request access, amendments, or make a complaint, you may also contact the Office of the Saskatchewan Information and Privacy Commissioner (OIPC).
8. Safeguards
We maintain appropriate physical, technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration or destruction. This includes:
Secure storage of electronic records (passwords, encryption where appropriate)
Secure storage of paper records (locked cabinets, restricted access)
Policies and procedures for staff and contractors, including confidentiality agreements
Regular review of security practices and staff training
9. Retention & Disposal
We will retain your information for the period required by law or professional guidelines, and thereafter securely destroy or anonymize it.
For PHI: retained for the period required under HIPA or professional/regulatory body requirements.
Records disposal will comply with best practices to prevent unauthorized access.
10. Transfers and ThirdParty Service Providers
If your information is transferred to a thirdparty service provider (external billing/administrative provider), we will use contractual safeguards to ensure that the service provider protects the information at least as strictly as we do.
If your information is being transferred outside Canada (or across provincial/territorial boundaries), we will inform you and ensure proper safeguards are in place.
11. Breach Protocol
In the event of a privacy breach (unauthorized access, disclosure, loss or theft of PHI/PI), we will:
Contain and assess the breach
Notify affected individuals and the OIPC as required under law
Mitigate any harm
Review and modify our policies and safeguards to prevent reoccurrence
12. Contact & Complaints
If you have questions about this policy, want to access or correct your information, or wish to make a complaint about how your information has been handled, please contact:
Privacy Officer: Lansea Kaiser (lansea@tractionsk.ca)
Clinic Name: Traction Consulting & Therapy
If you are not satisfied with our response, you may contact the OIPC at:
Office of the Saskatchewan Information and Privacy Commissioner
503 1801 Hamilton Street, Regina SK S4P 4B4
Toll free (Saskatchewan): 18777482298
Email: intake@oipc.sk.ca
13. Changes to This Policy
We reserve the right to revise this policy at any time. We will post the updated policy on our website or display it at our clinic. The “Last Reviewed” date above indicates when this policy was last updated.
Website Privacy Policy
Last Updated: October 26, 2025
At Traction Consulting & Therapy, your privacy is important to us. We are committed to protecting the personal information of our clients in accordance with the Health Information Protection Act (HIPA) of Saskatchewan and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, and protect personal information submitted through our website and how your personal health information is managed through our secure third-party platform, Jane App.
• Scope of This Policy
This Privacy Policy applies only to the information collected through our website, which is limited to contact for general inquiries and waitlist sign-ups.
All personal health information and clinical documentation are collected and stored securely in Jane App, a third-party platform with its own privacy policy and security measures. For more information on how Jane App handles personal health information, please visit: https://jane.app/legal/privacy-notice
2. Information We Collect on Our Website
a. General Contact Inquiries
If you use our website's contact form or email link, we may collect:
• Your first name
• Your email address
• The content of your message
Important: Please do not include personal health information or confidential medical details in messages submitted through the website. The contact form is for general inquiries only.
b. Waitlist Sign-Up
If you sign up for our waitlist via the website, we will collect:
• Your first name
• Your email address
This information will be used solely to contact you when appointments become available. If and when an appointment is booked, you will be invited to register through our Jane App platform, where your health and contact information will be securely collected and stored.
3. Use of Personal Information
Information collected through our website is used strictly for:
• Responding to general inquiries
• Managing our waitlist and notifying individuals when availability opens
• Transitioning clients to our Jane App system for formal intake and service provision
We do not use your information for marketing purposes, nor do we sell or share your personal information with third parties outside of service-related purposes.
4. How Health Information is Collected and Stored
All health-related information, appointment scheduling, and communication with clients occurs through our secure third-party platform, Jane App. Jane App is compliant with:
• HIPA (Saskatchewan)
• PIPEDA (Canada)
• PHIPA, HIPAA, or GDPR as applicable
Jane App provides secure encryption, user access controls, and data residency based on Canadian legal standards.
To learn more about how your health information is protected within Jane App, please review their full privacy policy here: https://jane.app/legal/privacy-notice
5. Disclosure of Information
We do not disclose, share, rent, or sell any personal or health information collected through our website. Any information provided will be used solely for the purposes outlined above unless required by law (e.g., a legal subpoena or to protect the safety of a person).
6. Security of Your Information
We take reasonable steps to protect any personal information submitted through our website, including secure form handling and limiting access to authorized personnel only. However, no online platform is completely secure, and we encourage you not to submit sensitive health or personal information through the website.
7. Your Rights
Under Saskatchewan’s HIPA, you have the right to:
• Access your personal health information
• Request corrections to inaccurate information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal and contractual obligations)
If your information is stored in Jane App, these rights can be exercised by contacting our clinic directly.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us at:
Traction Consulting & Therapy
lansea@tractionsk.ca
www.tractionsk.ca
Please do not send medical or confidential information via email or the website form. For clinical matters, all communication should be conducted through our secure Jane App platform or at an in person appointment once you are a registered client.
